Our quality and customer service makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just WhatsApp us at 0300 0962774

Our Customer Service Team will arrange for a smooth return/exchange process for you.

We refund 100%, and don't play dirty games of store credits or wallets.



  • The return request must be made within 7 days of receiving the
  • Customers need to have their Order ID or Invoice to get exchange/refund.
  • The cost and responsibility of returning our product to the facility will be borne by the customer
  • The items must not be worn, damaged, or washed. If we find any defect or issue in the returned article which hasn't been communicated before by the customer, the exchange/refund will be REJECTED.
  • Customers need to fill a form before sending the item(s) back (contact our WhatsApp Helpline to get the form).
  • Refund and exchange requests will be processed within 5-7 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.
  • Our Return and Exchange policy is not applicable to custom orders, unless, there is an issue from our end (such as manufacturing fault).
  • International Orders cannot be returned/exchanged.

Returning Address:

Naqsh boutique, 10 Q College Road, Gulberg 2, Lahore, Pakistan.

For more details, you can contact us at: Naqsh Whatsapp Helpline: 0300 0962774 Email: support@naqshpk.com